Junior Product Support Specialist Vancouver

Elevate your IT support skills as a Junior Customer and Product Support Specialist with LinuxMagic in Vancouver. This full-time opportunity focuses on assisting clients with technical issues and enhancing customer experience.
LinuxMagic is seeking a motivated individual for its support team. In this entry-level role, you will tackle hardware and software troubleshooting, build client relationships, and assist in deploying Best Practices policies. You will play a critical role in maintaining high-quality support services across Linux-based systems, learning alongside experienced team members.
Key Responsibilities:
• Provide technical support via email and phone for customers
• Assist with product functions and best practice deployments
• Troubleshoot computer hardware and software issues
• Conduct product testing and maintain documentation
• Collaborate with seniors to escalate complex problems
Requirements:
• Basic understanding of computer networking and Lin...