Junior Player Support Agent (Xico)

Mexico City, Mexico

Work with us on‑site at our office in Mexico City.

Versatile schedule, temporary to permanent potential.

Gross starting salary of 18,000 MXN per month.

• Provide excellent customer service to players, responding to their ticket inquiries and resolving problems in a timely and professional manner.
• Troubleshoot technical issues that players may encounter while playing the game, including software, hardware, or connectivity problems.
• Collect feedback from players about game features, bugs, and user experience, and pass this information to the relevant teams such as development or quality assurance.
• Enforce the game's terms of service and community guidelines, and handle violations appropriately, which may include moderating player behavior, issuing warnings, or banning accounts.
• Document player interactions, issues, and resolutions for future...