Found Description
**Job Title**: Junior Player Support Agent
**Location**: On-site in Mexico City
**Compensation**: 18,000 MXN
**Position Summary**
**What You Will Do**
- Provide excellent customer service to players, responding to their ticket inquiries, and resolving their problems in a timely and professional manner.
- Troubleshoot technical issues that players may encounter while playing the game, including software, hardware, or connectivity problems.
- Collect feedback from players regarding game features, bugs, and user experience, and pass this information to the relevant teams such as development or quality assurance.
- Enforce the game's terms of service and community guidelines, and deal with violations appropriately, which can include moderating player behavior, issuing warnings, or banning accounts.
- Document player interactions, issues, and resolutions for future reference, and contribute to the creation and updating of support articles and FAQs.