Found Description
Job Title: Junior Player Support Agent
Location: Mexico City, Mexico
Employment Type: Full-Time On-Site
Company: Lionbridge Games
About Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts.
We deliver the gaming experiences services and gamers envision, without compromise.
We're looking for a passionate and motivated Junior Player Support Agent to join our team.
**Responsibilities**:
- Respond to player inquiries, concerns, and technical issues with a focus on delivering outstanding customer support.
- Assist players with game-related questions, troubleshooting, and account issues.
- Maintain a polite and professional tone in all interactions, showing empathy and understanding towards player concerns.
- Collaborate with the team to escalate complex issues and ensure timely resolution.
- Document and report recurring player issues to the senior support team.
- Contribute to the developme...