Junior Patient Support Coordinator

IQVIA

Indonesia, Jakarta, Indonesia Full time June 21, 2026

Found Description

Role Overview

Support daily PAP operations and transaction flow

Ensure execution aligns with SOP, timeline, and data accuracy

Handle communication with patients, doctors, pharmacies, and distributors

To maintain constant and direct communication with Program Manager.

Monitor patient schedule, escalate discrepancies and support issue resolution.

Respond promptly to queries

Verifies patient registration details

Verifies patient invoices/receipts

Verifies patient prescription

Follow up patient to check medication dispensing & receipts

Update and maintain internal databases

Provide operational support as directed by stakeholders.

Qualifications

Education: Preferably health-related (Nursing, Pharmacy, Public Health), open to others with relevant experience

Experience: Fresh graduate or 0–2 years (healthcare ops, pharma support, customer service...

Submit your application for Junior Patient Support Coordinator at IQVIA