Found Description
Key Responsibilities:
Monitor and respond to customer comments, reviews, mentions, and direct messages.
• Handle customer complaints and queries across various social media platforms.
• Create and manage tickets through Locobuzz and coordinate with internal teams for resolution.
• Follow up with customers through social media, email, or calls as required.
• Ensure timely closure of customer concerns as per defined TAT.
• Escalate critical and sensitive cases to relevant stakeholders.
Eligibility / Qualification:
Graduate / Postgraduate in relevant field Experience Required
1+ years of relevant experience
Industry Preference: Fintech / NBFC / Lending / Financial Services
Monitor and respond to customer comments, reviews, mentions, and direct messages.
• Handle customer complaints and queries across various social media platforms.
• Create and manage tickets through Locobuzz and coordinate with internal teams for resolution.
• Follow up with customers through social media, email, or calls as required.
• Ensure timely closure of customer concerns as per defined TAT.
• Escalate critical and sensitive cases to relevant stakeholders.
Eligibility / Qualification:
Graduate / Postgraduate in relevant field Experience Required
1+ years of relevant experience
Industry Preference: Fintech / NBFC / Lending / Financial Services