Junior Operations Supervisor (Montecristo)

Job Title

Junior Operations Supervisor

Job Description

The Solvo General Supervisor is responsible for overseeing and managing a team of customer service representatives or other BPO professionals to ensure exceptional service delivery and achieve performance targets. They must provide leadership, guidance, and support to their team to drive productivity, quality, and client satisfaction.

Responsibilities

1. Team Leadership: Provide strong leadership and mentorship to a team of agents, fostering a positive and motivated work environment.
2. Set clear performance expectations, monitor team performance, and provide regular feedback and coaching to improve individual and team performance.
3. Address performance and absenteeism issues promptly and constructively, taking necessary corrective actions.
4. Conduct initial and ongoing training for team members to ensure they have the necessary skills and knowledg...