Junior Operations Supervisor (Montecristo)

Job Title
Junior Operations Supervisor
Job Description
The Solvo General
Supervisor
is responsible for overseeing and managing a team of customer service representatives or other BPO professionals to ensure exceptional service delivery and achieve performance targets. They must provide leadership, guidance, and support to their team to drive productivity, quality, and client satisfaction.
Responsibilities
Team Leadership:
Provide strong leadership and mentorship to a team of agents, fostering a positive and motivated work environment.
Set clear performance expectations, monitor team performance, and provide regular feedback and coaching to improve individual and team performance.
Address performance and absenteeism issues promptly and constructively, taking necessary corrective actions.
Conduct initial and ongoing training for team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
Effect...