Junior IT Support Technician

IT Support Assistant

Location: Acton Warehouse – Onsite

Reporting To: IT Operations Manager

Join us to support the technology that underpins our warehouse operations. In this role, you will provide first-line IT support, maintain operational uptime, and ensure colleagues have the tools and systems they need to work effectively.

Responsibilities

• Provide first-line IT support within a fast‑paced service desk environment, ensuring requests are resolved to a high standard and within agreed SLAs.
• Log, manage and escalated service desk tickets appropriately, keeping users informed of progress.
• Provision, prepare and ship IT equipment for new starters and role changes.
• Maintain accurate IT asset records and documentation.
• Support testing and setup within bespoke systems, including our engraving platform, working closely with internal stakeholders.
• Ensure all work aligns with IT and cyber‑...