Found Description
Overview
A leadingHR and Payroll company based in Sandton, is currently looking for a junior IT engineer.
Duties
- Analyzing and interpreting the requests to ensure the classification, prioritization and escalation of the requests are correct.
- Work closely with other teams to ensure the quick resolution of faults and the user and/or client are kept updated on the progress in relation to the resolution of the fault.
- Identification of failures and short-comings in the current processes and escalate with recommendations.
- Addressing the issues logged by the clients in a professional and timely fashion.
- Be responsible for receiving, validating and logging service requests.
- Tracking and updating logged requests.
- Service Desk / Server / Desktop Support
- Ability to troubleshoot hardware and software issues around Microsoft and Linux technologie
- Ability to research and solve prob...