Junior Engineer - Tier 1 Helpdesk Support

Responsibilities

• Serve as the primary point of contact for Tier 1 end-user support across the platform environment
• Handle user permissions and access requests for mission applications
• Troubleshoot device usage issues and general application access problems
• Triage development team tickets for broken pipelines, dashboard questions, and log investigation
• Manage day-to-day ticket flow using JIRA Service Management and participate in on-call rotation
• Develop and maintain internal documentation, runbooks, and triage procedures
• Pair with senior engineers to build technical depth in Kubernetes, AWS, CI/CD pipelines, and SRE practices

Requirements

• Experience in an IT help desk, system administration, or IT operations role
• Familiarity with ticketing systems like JIRA Service Management
• Experience with macOS, Windows, or Linux administration
• Basic understanding of cloud...