About the job
Your responsibilities include, but are not limited to:
Deliver high quality and consistent service to ensure customer satisfaction via phone, e-mail, or chat.Typical workload consists in handling incoming contacts and following up on existing ones, for an average of 40 daily casesResolve queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as needed and following up to ensure full resolution.Advise customers on product information like size, color, stock availability and care, as well as available promotions.Assist with all requests related to online orders: placement, cancellation, refunds, and exchanges, etc.Follow communication procedures, guidelines and policies using available templates and articles where necessary and appropriate.Maintaining sensitive information in compli...