Junior Customer Service Representative

We are seeking a dedicated and problem-solving Customer Service Representative to provide additional capacity to the customer support team. This fully remote role is crucial for ensuring that all customer service issues are resolved promptly and efficiently.

Key Responsibilities (Day-to-Day)

• Handle Inquiries: Actively manage and respond to customer service inquiries across multiple channels, including phone calls, live chats, and emails.
• Documentation: Accurately take notes on customer interactions and resolutions.
• Resolution: Ensure all customer service issues are fully resolved by the end of each day.

Requirements

The ideal candidate will be a proactive problem-solver with a background in customer support.

• 1-2 Years of Experience in a Customer Service role or similar.
• Experience working with AI. (ChatGPT & Gemini)
• Experience in the healthcare industry is preferred.