Found Description
Junior CRM Executive
Support the day‑to‑day operations of Super's customer relationship management function. You will assist in maintaining data accuracy, executing CRM campaigns, and collaborating with cross‑functional teams to enhance customer experiences, while building your expertise in CRM tools and processes.
Responsibilities
- Manage day‑to‑day operational activities in the CRM calendar based on stakeholder proposals.
- Ensure the execution and deliverability of emails, push notifications, inbox messages and SMS.
- Collaborate with CRM Managers to define and document CRM processes, workflows and standard operating procedures.
- Monitor and elevate technical issues or system errors encountered in daily activities, serving as the main point of contact for CRM‑related enquiries and support.
- Assist and follow up with the Customer Support team on any issues that arise.
- Collaborate with cross‑functional teams to ...