Found Description
Junior Case Manager is responsible for providing exceptional support to customers by managing both technical and non-technical issues related to Expereo's services. This role involves handling customer interactions, creating and managing support cases, and optimizing service processes to ensure an excellent customer experience.
Main Duties and Responsibilities
- Obtain and verify customer order details through follow-up with customers and internal teams to generate accurate and prioritized support cases or tickets.
- Process and take action on supplier and/or customer maintenance communications.
- Collaborate with a team of Network Engineers towards common preset goals.
- Manage network and data communication systems.
- Engage in internal and external customer relationship management.
- Demonstrate strong knowledge of customer service processes.
- Apply ITIL framework principles in daily work.
- Create ...