Found Description
Position Description:
As a Junior Call Center agent, you play a crucial role in our operations. Your primary function is to receive customer calls and deliver exceptional customer service by addressing their queries and concerns. Your role is vital in documenting all customer interactions and ensuring quality service delivery in line with our guidelines and key performance indicators.
Key Responsibilities
Answers customer calls and addresses issues/concerns.
Provides accurate and completed needed/requested information following call flows and processes.
Communicates appropriate options to provide timely resolution
Documents/Logs all customer interactions following the quality standard
Coordinates with a higher level of support for out of scope type concerns
Educational Background
At least Senior High School Graduate (K 12) or College Undergrad
Customer Service/Contact Center Training and Certification is a...