Found Description
Location
Hybrid from Barcelona
Key Responsibilities
- Providing technical support for our internal procurement applications.
- Managing escalations and complaints, working directly with stakeholders to resolve service issues.
- Analyzing and making recommendations for process and application improvements.
- Creating and maintaining application and support documentation.
Required Qualifications
- At least 3 years of 2nd or 3rd level application support experience and familiarity with ITIL, DevOps or Agile concepts.
- English language proficiency is required.
- Some experience in enterprise application/IT support (1-3 years).
- Familiarity with ITIL processes and CRM tools such as Snow or Atlassian.
Nice to Have
- Experience administering cloud applications or other SaaS products.
- Understanding of ETL processes and system integrations.
- Exposure...
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