Found Description
**Job Information**:Department Name- BPOJob Type- Full timeIndustry- CommunicationsService Now Ticket- INC*******Modality- On SiteWork Experience- 1-3 yearsAssigned Recruiter ContactDate Opened- 07/08/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- *****Ensure the department is meeting its goals by monitoring KPIs, agent performance, providing feedback, documenting poor performance and providing all necessary and available work tools to agents.Create a healthy work environment that helps keep attrition low.
**Responsibilities and Functions**- Monitor agent performance and provide weekly documented coaching sessions- Monitor dept.KPIs and assist in improving them- Document poor agent performance with HR on time- Work on weekly payroll to ensure agents are paid correctly (Tress / Excel / Outlook)- Generate weekly agent bonuses based on their performance (Excel / Outlook)- Schedule agent time off in a way that avoids negative impact to KPIs- Perform ...