Found Description
#Administrativo10
Provide day-to-day leadership and oversight to the team, ensuring timely and accurate processing of financial transactions and adherence to internal controls.
Support operational efficiency by monitoring performance, coaching team members, and resolving escalations.
Foster collaboration with Account Managers, Brokers, and internal departments to maintain service quality and compliance with accounting standards.
**Requirements**:
- Bachelor's Degree (Desirable).
- Insurance knowledge (Desirable).
- Advanced English level.
- 6 months to 1-year previous experience in a leadership position or accounting support in a call center environment (Desirable).
- KPI monitoring experience
- MS Office proficiency
**Responsibilities**:
- Supervise daily operations ensuring alignment with service-level expectations.
- Monitor agent performance and conduct weekly coaching sessions with documented feedback.
- Track departmental...