Found Description
Job Description
As a Customer Service Issue Management service executive, you will be responsible for providing customer service. Your main objective will be to build trust with customers in terms of the quality of the information received. This is through timely communication of changes, coverage analysis, methodological explanations, and identification and monitoring of potential quality problems.
Responsibilities:
- Continuous communication with the client for application of changes
- Coverage analysis, interpretation of results, presentation with client, and follow-up to actions triggered by said analysis
- Client inquiries management: filtering, registration, monitoring, review, communication
- Client order management for feasibilities: filtering, registration, monitoring, review, communication
- Provide training to clients on NielsenIQ methodologies and variable calculation
- Promotion of the use of techn...