Found Description
Job Summary
Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable, application installation, troubleshooting, incident and request handling
Key Responsibilities
- Perform preventive and corrective maintenance on equipment and systems at the customer's site.
- Diagnose and resolve technical problems in the field, providing immediate support.
- Install, configure and calibrate equipment, ensuring its proper operation.
- Train customers on the proper use of equipment and systems.
- Manage service calls, document activities and maintain detailed records.
- Collaborate with the engineering team to solve complex problems and propose improvements.
Qualifications and Requirements
- Engineering, Information Technology or related field.
- Proven experience in field technical support, preferably a...