Jr Customer Support Associate (R/ Python) (Bogotá)

Jr. Customer Service Associate will be responsible for offering service to Issue Management team.

Responsibilities

• Develop coverage of level 1 and 2 using the established coverage general playbook to ensure accurate and timely input.
• Expert on NIQ methodologies, global coverage playbook and local FMCG dynamics.
• Ensure clean input from client shipments data to guarantee appropriate analysis against NielsenIQ information.
• Maintain continuous communication and support with Issue Management local team to avoid misunderstandings, delays and guarantee quality in the analysis, working in partnership with them.
• Adhere to Performance KPIs to improve quality performances and maintain work discipline.
• Manage complex and multiple databases.
• Interpret and inter‑relate variables to obtain accurate insights from data.
• Propose process automation or improvements.
• Generate client friendly communication on ...