Jr. Customer Resolution Representative

Job Summary Responsible for supporting all channel customers by providing exemplary proactive order management support.
Responsibilities may be, but not limited to: order entry, simple to difficult order and project management, intake of all customer inquiries and resolution ownership of any task, regardless of domain.
Candidate should continually seek opportunities to broaden customer relationships by ensuring customer requirements and expectations are exceeded.
Candidate should expect to become an expert capable of training and teaching others.
Expect to be responsible for documenting knowledge and process.
Key Tasks Provide guidance and support when non-standard pricing is required Provide internal and external crossover support when requested Make suggestions for alternate options within fixture families Gather appropriate internal/external parties to solve problems Order Management: Support more medium to hard order/project management after entry through shi...