Found Description
Role
The Journey Lead – Data Integration is responsible for defining and optimizing end-to-end customer journeys across our SaaS platform. You will translate business outcomes into structured journeys by defining key Moments of Truth, identifying critical signals, and ensuring they drive the right actions across our agentic and human engagement. You will connect customer insights to execution by working with Agentic Program Managers to operationalize journeys into scalable, signal-driven experiences that improve adoption, retention, and growth.
Responsibilities
- Define key Moments of Truth across the customer journey, aligned with strategic priorities to drive Onboarding, Adoption, Expansion, and Renewal
- Identify signals that indicate customer progress, risk, and opportunity (product usage, engagement, technical health, etc.)
- Track customer progression across journeys, identifying drop-offs and opportunities for improvem...