Journey Coordinator / Transport Controller

We are currently hiring for a Journey Coordinator for our client a purpose-driven and fast-growing organization building a specialized dignity-first mobility platform across healthcare, accessibility, education, tourism, institutional partnerships and community mobility sectors within the UAE. This is a key role within the dispatch and transportation function responsible for overseeing day-to-day operations, optimizing workflows and ensuring seamless coordination across teams.

Key Responsibilities

• Develop and implement strategies to improve operational efficiency and customer satisfaction.
• Monitor and analyse key performance indicators (KPIs) and drive continuous improvement initiatives.
• Ensure full compliance with transportation regulations, including DOT requirements and internal policies.
• Collaborate with internal departments to streamline operations and resolve escalations.
• Manage and resolve complex dispatch and custom...