Found Description
Elevate your IT career as a Technical Support Specialist with Jolera in Porto. This in-office role focuses on resolving service tickets and enhancing client experiences with your technical expertise.
In this role, you will deliver outstanding support as the first point of contact for customers. This position requires 1-3 years of technical support experience and a degree or diploma. Key skills include problem-solving, attention to detail, and excellent communication to guide end users through technical issues.
Key Responsibilities:
• Process service tickets and assign to resources
• Maintain service ticket ownership during incidents
• Escalate critical issues to the Service Desk Manager
• Conduct on-site analysis for technical issues
• Document activities and technical information thoroughly
Requirements:
• 1-3 years in a technical support role
• Relevant degree or equivalent
• Strong knowledge of Windows, MacOS, and iOS
• Familiarity with Microsoft ...
In this role, you will deliver outstanding support as the first point of contact for customers. This position requires 1-3 years of technical support experience and a degree or diploma. Key skills include problem-solving, attention to detail, and excellent communication to guide end users through technical issues.
Key Responsibilities:
• Process service tickets and assign to resources
• Maintain service ticket ownership during incidents
• Escalate critical issues to the Service Desk Manager
• Conduct on-site analysis for technical issues
• Document activities and technical information thoroughly
Requirements:
• 1-3 years in a technical support role
• Relevant degree or equivalent
• Strong knowledge of Windows, MacOS, and iOS
• Familiarity with Microsoft ...