Jobber Senior Manager, Enablement & AI Systems

Elevate customer experience at Jobber as the Senior Manager, Enablement & Knowledge Systems. Spearhead AI-driven knowledge management initiatives to empower small business success.
As a Senior Manager in the Customer Success department, you will lead a dynamic team to enhance Jobber’s enablement function. Your focus will be on creating an AI-centric knowledge management framework that supports onboarding and product support. By partnering with various teams, you will create robust systems to ensure frontline staff can efficiently resolve issues and deliver high-quality service.
Key Responsibilities:
• Drive the operational model for knowledge management functions
• Develop AI-integrated customer support workflows
• Facilitate cross-functional collaborations on product changes
• Monitor knowledge health metrics to inform strategies
• Mentor and lead a knowledgeable enablement team
Requirements:
• Experience in leading Knowledge Management or customer experienc...