Found Description
Join Jobber as a Customer Support Manager and foster success for small businesses in Canada. Be a pivotal leader in delivering exceptional customer experiences and empowering your team.
In this role, you will manage a dynamic team within the Customer Success department while reporting directly to the Senior Manager. Your focus will be on leveraging established coaching models, understanding contact center dynamics and KPIs, and instilling an environment driven by empathy and support. Through your leadership, your team will thrive while driving quality service.
Key Responsibilities:
• Oversee and support a high-performing team
• Identify coaching opportunities based on behavior analysis
• Enhance performance management frameworks
• Ensure effective collaboration with other leaders
• Strengthen feedback loops to support customers
Requirements:
• Managing experience in a contact center environment
• Experience with change management
• Ability to motivate a...
In this role, you will manage a dynamic team within the Customer Success department while reporting directly to the Senior Manager. Your focus will be on leveraging established coaching models, understanding contact center dynamics and KPIs, and instilling an environment driven by empathy and support. Through your leadership, your team will thrive while driving quality service.
Key Responsibilities:
• Oversee and support a high-performing team
• Identify coaching opportunities based on behavior analysis
• Enhance performance management frameworks
• Ensure effective collaboration with other leaders
• Strengthen feedback loops to support customers
Requirements:
• Managing experience in a contact center environment
• Experience with change management
• Ability to motivate a...
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