Job Title: VIP Relationship, Retention & Feedback Executive – Fintech (UAE)

We are seeking a customer-focused professional to manage relationships with high-value fintech users across our payment platforms. This role is responsible for retention, proactive communication, issue resolution, and feedback collection. You will be a dedicated point of contact for important customers and help ensure they receive a fast, personalised service.

This is a 24/7 customer-facing role operating on a rotational shift basis, including evenings, weekends and holidays as required.

You must be comfortable interacting directly with clients, handling outbound retention calls, managing escalations, and maintaining strong ongoing relationships. This is a visible role where the customer should feel they have a dedicated person supporting them.

• Manage relationships with high-value and regular fintech customers
• Conduct welcome calls and proactive retention follow‑ups
• Proactively conta...