Job ID #32078: Customer Service Representative-Vacant Unit Tax (2 vacancies)

SUMMARY OF DUTIES

Reporting to the Supervisor, Vacant Unit Tax, responsible for providing information by answering and handling customer service inquiries (verbal or written) related to the Vacant Unit Tax. Performs duties associated with the receipt and updating of the occupancy declaration forms. Liaises with customer service staff to provide support, expertise and advice on complex program issues and information on the Vacant Unit Tax program.

GENERAL DUTIES

• Receives, assesses and responds to inquiries from staff, financial institutions, law offices, government agencies and the public electronically by e‑mail, written or by telephone.
• Performs online updating through the declaration portal of information for the Vacant Unit Tax purposes such as declarations received by mail or in‑person.
• Receives, reviews and approves forms and supporting documents associated with the City's Vacant Unit Tax program to ensure that all pertin...