Found Description
Job Title: Java L2 / L3 Support Engineer
Experience: 4 – 10 Years
Skills: Java, SQL, Unix/Linux
Location: Remote (Weekly once needs to be at nearest Mexico office, Guadalajara or Mexico City)
Responsibilities:
- Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.
- Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.
- Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
- Automate manual processes to improve efficiency.
- Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.
- Possess a solid unders...