IVR Developer Using Cisco & Amazon Connect

Elevate customer self-service solutions as an IVR Developer with expertise in Cisco and Amazon Connect in Toronto, ON. Design, develop, and maintain IVR applications that enhance customer experiences.
Our team seeks an experienced IVR Developer to work full-time in Toronto. Ideal candidates will possess strong skills in Cisco Contact Center technologies, specifically Cisco CVP, and hands-on experience with DTMF IVR solutions. Collaborate with cross-functional teams to ensure scalable and reliable IVR systems that meet high standards of security and performance.
Key Responsibilities:
• Design and maintain DTMF-based IVR applications using Cisco CVP
• Develop IVR call flows with Cisco Call Studio and VXML Server
• Create CVP Custom Elements leveraging Java
• Deploy and maintain IVR applications on Apache Tomcat
• Integrate IVR solutions with REST APIs and MS SQL Server
Requirements:
• 4+ years in DTMF IVR application development
• Strong experience with Cisc...