Found Description
Role
IVR developer
Location
Toronto, ON - Hybrid
Experience
8+ years overall; 4+ years of experience in DTMF IVR application development in CVP (Contact Centre).
Technologies
- Cisco Call Studio / Cisco CVP
- VXML Server
- CVP Custom Elements (Java)
- Call Studio GUI
- Apache Tomcat
- Java with client backend integrations (REST APIs, OAuth2, XML Web Services, MS SQL Server)
- CPV in Java, API Integration, Sharing data between IVR and agent Desktop, Customer Self-Service Solutions
- UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS, Queuing to Skill group, CTI Variables, Finesse Agent Desktop)
- Cyara
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