Found Description
**_Puebla_**_, _**_Mexico_**_ _**
**As a member of the Converge Managed Services Portfolio and Business Process Automation team, actively participates in delivery and management of CMS and ITSM processes in line with customer and internal SLAs, KPIs, and SLOs. This is an external customer facing role.
**General accountabilities**
- **
Act in a Project Management and ITSM Consulting role to lead the implementation of CMS/CMDB solutions to external customers, engaging external and internal project resources to accomplish contractual objectives.**:
- ** Ensure all Configuration Items (CIs) are maintained properly in the Configuration Management System / Configuration Management Database (CMS / CMDB) with full and correct attributes.**:
- ** Maintain accountability for any changes to CI records, addressing quality and process issues related to improper information or misuse of process.**:
- ** Perform daily audits to ensure completeness and accuracy of CMDB/CMS, escala...
**As a member of the Converge Managed Services Portfolio and Business Process Automation team, actively participates in delivery and management of CMS and ITSM processes in line with customer and internal SLAs, KPIs, and SLOs. This is an external customer facing role.
**General accountabilities**
- **
Act in a Project Management and ITSM Consulting role to lead the implementation of CMS/CMDB solutions to external customers, engaging external and internal project resources to accomplish contractual objectives.**:
- ** Ensure all Configuration Items (CIs) are maintained properly in the Configuration Management System / Configuration Management Database (CMS / CMDB) with full and correct attributes.**:
- ** Maintain accountability for any changes to CI records, addressing quality and process issues related to improper information or misuse of process.**:
- ** Perform daily audits to ensure completeness and accuracy of CMDB/CMS, escala...