Found Description
Experience: at least 6 years relevant experience
Work Mode: Hybrid set up | 2x onsite per week
Job Summary
The ITSM Lead is a strategic and operational role responsible for establishing and governing the IT Service Management. This individual ensures the continual development, integration, and consistent application of ITIL 4 practices. They are the primary custodian of the Change Enablement and Continual Service Improvement (CSI) practices and provide critical oversight for Incident and Problem Management to minimize technical debt and maximize business value.
Responsibilities and Duties
Service Management Governance & CSI (Continual Service Improvement)
- Define and operationalize the Service Management Office to ensure consistent application of management practices across value streams.
- Act as the CSI Manager, responsible for managing the improvement of ITSM processes and IT services. This involves maintaining...