ITSM GOVERNANCE PROCESS LEAD

ITSM GOVERNANCE PROCESS LEAD

The ITSM Process Lead is responsible for governing, managing, and continuously improving key IT Service Management (ITSM) processes, including CMDB, Knowledge Management, Service Level Management, Joiners, Movers, and Leavers (JML), and Service Transition. The role ensures process standardization, compliance, data integrity, and alignment across global markets, supporting efficient service delivery and business continuity, while guaranteeing adherence to IT General Controls (ITGC).

What you’ll do

• Act as the global owner for CMDB, Knowledge, Service Level Management, JML, and Service Transition processes.
• Ensure governance, compliance, and standardization across all platforms and regions.
• Ensure adherence of platforms and regional teams to defined ITSM processes, policies, and standards.
• Lead process socialization and presentation sessions with regions and platforms to ensure understanding and ad...