ITSM - Event Process Management Sr Associate

Job Description

Propel process success with your expertise in technology support and a commitment to continuous improvement.

Job Responsibilities

• Own the firmwide Incident Management and Event Management process lifecycle, ensuring processes are controlled, documented, governed, maintained, and continuously improved across technology teams.
• Define, publish, and maintain policies, standards, procedures, and job aids for Incident/Event Management, including roles/responsibilities (RACI), workflow steps, and required artifacts/evidence.
• Establish and run process governance routines (review cadence, version control, approvals, exception handling, and stakeholder sign‑off) to ensure consistent adoption and adherence.
• Own controls and audit readiness for Incident/Event Management by defining control objectives, evidence requirements, and quality checks; coordinate audit requests, walkthroughs, and remediation activities. <...