ITSM Application Support

Job Title:

Fresh service ITSM & EM Product Engineer
Location:

Gurgaon
Contract Duration:

1 Year
Expected Start:

July 2026
Experience Required:

12+ Years

About the Role
We are looking for an experienced

Fresh service ITSM Application Support Enginee r to manage and support IT Service Management processes using the

Fresh servic e cloud-based ITSM platform. This is an offshore engagement supporting a leading enterprise client in Qatar

.
Key Responsibilities
Administer, configure, and support th e Fresh service ITSM platform

across incident, problem, change, and service request modules
Manage end-to-end ITSM workflows, automation rules, SLA policies, and escalation matrices within Fresh service
Support Event Management (EM)

processes — monitor alerts, correlate events, and ensure timely response to IT events
Troubleshoot Fresh service application issues and coord...