Found Description
Job SummaryType: Contract (6 months, with potential extension)About the RoleWe are seeking an experienced Senior IT Service Management (ITSM) Analyst to support a global IT organization.
This position will play a critical role in ensuring the efficient delivery of IT services, with a primary focus on Service Request Management, Incident Management, and continuous process improvement initiativesThe ideal candidate will bring strong knowledge of ITIL best practices, hands-on experience with ServiceNow and Jira, and a passion for improving service delivery in a fast-paced enterprise environment.Key ResponsibilitiesManage and oversee IT service requests from intake through resolution.Ensure requests are properly categorized, prioritized, routed, and resolved according to established SLAsUtilize ServiceNow as the primary ITSM platform for ticket management, reporting, and workflow executionLeverage Jira to facilitate collaboration between Service Desk, support, and development teamsS...