Found Description
Drive process improvements in ITSM as an ITSM Analyst. This role emphasizes reporting, data analysis, and collaboration within the IT Service Management team.
As an ITSM Analyst, you will support Incident, Problem, and Change Management initiatives while focusing on key metrics and process improvements. Collaborating with the leadership team, you'll analyze data, streamline reporting processes, and facilitate process activities. Your contributions will enhance service delivery across the organization.
Key Responsibilities:
• Optimize management of ITSM process reporting
• Automate reporting for efficiency
• Maintain definitions and formats for reporting
• Analyze and identify key improvement areas
• Organize and facilitate process forums and actions
Requirements:
• Bachelor’s degree in computer science focused on analytics
• ITIL certification minimum foundation level
• 3 years of direct ITSM process experience
• Advanced skills in Excel reporting an...
As an ITSM Analyst, you will support Incident, Problem, and Change Management initiatives while focusing on key metrics and process improvements. Collaborating with the leadership team, you'll analyze data, streamline reporting processes, and facilitate process activities. Your contributions will enhance service delivery across the organization.
Key Responsibilities:
• Optimize management of ITSM process reporting
• Automate reporting for efficiency
• Maintain definitions and formats for reporting
• Analyze and identify key improvement areas
• Organize and facilitate process forums and actions
Requirements:
• Bachelor’s degree in computer science focused on analytics
• ITIL certification minimum foundation level
• 3 years of direct ITSM process experience
• Advanced skills in Excel reporting an...
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