ITSM Analyst (1874)

DESCRIPTION

NOTE: Hybrid work model, 3 days per week in Toronto, Ontario office.

RATE: $60-64/hr.

SKILLS: ITSM, ITIL, Change Management, Incident Management, Problem Management, ServiceNow, Process Improvement, Excel, Reporting, KPI Reporting, Process Documentation, Service Delivery.

INDUSTRY: Bank.

We are seeking an ITSM Analyst to join a Technology Infrastructure team within a large enterprise environment. This role is focused on supporting IT Service Management processes and operational activities across the organization. The successful candidate will play a key role in Change Management governance, process improvement initiatives, ITSM reporting, process documentation, and operational process support. This position is ideal for an individual with strong ITIL and Service Management experience who enjoys process improvement, stakeholder engagement, governance activities, and supporting...