ITOM Developer (Guerrero)

ServiceNow ITOM – CMDB and Discovery Developer

• 5+ years of strong experience and proven specialization in ServiceNow ITOM implementation
• Strong Hands on – CMDB and Discovery - Major
• Strong knowledge of ITIL processes and best practices

• ServiceNow CSA, ITOM – Discovery, Data Foundations CMDB & CSDM

• Design and implement ServiceNow ITOM Discovery and CMDB solutions to meet client requirements
• Configure and manage Discovery (MID Servers, schedules, credential management, patterns) and ensure reliable CI population
• Establish and maintain CMDB governance and data quality, including CI class modeling, relationships, lifecycle, and data standards
• Configure Identification and Reconciliation (IRE), including identification rules and reconciliation behavior across data sources
• Implement CMDB Works...