Found Description
Responsibilities
- Attend and register tickets (email/phone/portal) and follow up until closing.
- Support for users on Windows/Microsoft 365 (Outlook, Teams, OneDrive, Basic SharePoint).
- Diagnosis and resolution of typical N1 incidents (access, passwords, printers, connectivity, software).
- Remote and on-site support as needed.
- Escalate cases to N2/N3 with clear documentation (steps, evidence, impact).
- Maintain basic inventory, procedures.
- Comply with SLAs, good security practices and customer service.
- 1+ year (or solid practice) in IT support/help desk.
- Knowledge of Windows 10/11, basic hardware, basic networks (IP, DNS, Wi-Fi).
- Handling Microsoft 365 at user level and basic support.
- Good communication, order, and service orientation skills.
- Experience with ticketing (Zendesk/Freshservice/Jira/GLPI/OTRS or ot...
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