ITIL Business Analyst (12-month FTC)

ITIL Business Analyst (12-month FTC) Location: Dublin (Hybrid) Contract: 12-Month Fixed-Term Contract Reporting To: Head of IT Operations The Opportunity Our client, a leading professional services organisation, is seeking an experienced Business Analyst to join their IT Operations team and play a key role in a major IT transformation programme. This is an exciting opportunity to work on large-scale process improvement initiatives, helping to modernise IT operations, enhance service delivery, and drive operational efficiency through best-practice service management frameworks. The successful candidate will work closely with IT teams, business stakeholders, and third-party vendors to analyse current processes, design future-state operating models, and support the implementation of new technologies and service management tools. Key Responsibilities Process Analysis & Improvement Analyse and document current IT operational processes and workflows. Identify process inefficiencies, gaps, an...