Italian-speaking Order Support Specialist-in Lisbon

We're partnering with a leading global technology company to find a dedicated and detail-oriented Order Support Specialist for the Italian Market. Join a dynamic remote team and contribute to ensuring smooth order fulfilment and customer satisfaction.

• Handle escalations from customer-facing colleagues and resolve complex issues related to online orders.
• Manage the full order process, from induction to delivery, ensuring any issues (e.g., product changes, RMAs) are swiftly addressed.
• Liaise with internal partners to resolve issues, aiming to keep the customer out of the loop for complex problems.
• Perform investigations and take decisions that impact customer and partner relationships.
• Communicate resolution updates to customers via phone and email to ensure timely issue resolution.
• Record all actions in SAP with a high degree of accuracy and detail, adhering to company protocols.
• Maintain a st...