Found Description
Role Description
The ITAD Account Manager is a full‑time, on‑site role based in Mississauga, ON, responsible for managing and growing client relationships for IT asset disposition and related services. This role oversees the end‑to‑end client lifecycle, including prospecting, qualifying leads, preparing proposals, negotiating contracts, and ensuring successful onboarding. The ITAD Account Manager will coordinate with internal operations, logistics, and refurbishing teams to schedule pickups, track assets, and ensure accurate reporting, certification, and settlement. Daily tasks include responding to client inquiries, providing status updates, identifying upsell and cross‑sell opportunities, and resolving any service issues in a timely, professional manner. The role also involves maintaining accurate records in CRM systems, monitoring account performance against targets, and providing feedback to improve service offerings and customer experience.