IT Technology Services Senior Specialist

Key Responsibilities:

• Accountable for ensuring round-the-clock availability of SAP systems operating within SAP ECS. Tasked with promptly responding to, troubleshooting, and resolving alerts and incidents occurring within the Linux OS or infrastructure layers, spanning across VMWare, GCP, and Bare Metal environments.
• Serving as the elevated L3/L4 escalation contact for critical production issues. Adhering to change management protocols while executing service requests. Actively pursuing avenues to optimize standard operating procedures by leveraging automation techniques.
• Implement automation solutions to streamline platform operations, enhancing efficiency and reliability.
• Drive continuous improvement initiatives to elevate our cloud services for SAP Applications, focusing on scalability, security, and performance.
• Work closely with a diverse, multinational team to ensure the delivery of world-class cloud services tailored...