IT TECHNOLOGIST, MSC

Micron Technology is a world leader in innovating memory and storage solutions.

Job Responsibilities

• Work in a team that provides global Level 1 support to IT incidents and service requests to minimize interruption to factories and maintain a high level of customer satisfaction.
• Monitor key factory metrics and respond to critical deviations to minimize impact to the factories.
• Build and improve a knowledge base to enable timely resolution of reported issues.
• Compile and analyze incident/service request metrics to find opportunities to reduce incidents and increase First Level Resolution Rate (FLRR).
• Participate in continuous improvement projects (CIP) such as improving processes or developing tools, software, or metrics for better efficiency.

Requirements

• Diploma in Information Technology, Computer Science, Engineering, Electronics, or equivalent experience for MSC specialist.
• Good commu...