Found Description
We are seeking an experienced and driven IT Technician to join our dynamic IT team. This role is ideal for a technically strong individual who thrives in a fast‑paced, call‑centre‑driven environment and is confident managing complex infrastructure and support operations.
This is an on‑site position based in Pretoria East.
EE: Open
Minimum Requirements
- Matric (Grade 12)
- Relevant IT certifications such as A+ and N+
- Office 365 certification (essential)
- 3 to 5 years' experience in IT support, preferably within a call centre environment
Key Responsibilities
- Take ownership of the IT ticketing system, ensuring efficient prioritisation, resolution, and escalation in line with SLA requirements
- Act as an escalation point for complex technical issues and support junior team members
- Maintain clear and professional communication with stakeholders throughout inciden...