Found Description
Enso Recruitment is proud to be working with a leading Managed Services organisation who are expanding their on‑site support leadership capability.
They are now seeking an IT Technical Team Lead to guide and support a dedicated service desk team, based primarily on‑site with a key customer in Newry , with occasional visits to a second customer site in Antrim .
This is a hands‑on role blending people leadership, service delivery ownership and strong mid‑level technical capability across Microsoft and core infrastructure.
The Opportunity
You’ll lead a customer‑facing support team, ensuring high service standards, strong customer satisfaction, and consistent performance against SLAs. You’ll act as the key escalation point for complex issues, support day‑to‑day operations, and help drive continuous improvement across processes, reporting, and delivery.